Something from a post in my Friendster Blog last August 28, 2008
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I’ve been having an overload about all this topic about love and relationship. Work is one of the things that reminds me that I still have a LIFE. Let me share how my work experience goes by.. It can be frustrating and FUN. Like FUNNY.
Well I just had this call today.. I’ve been really getting frustrated in the middle of the conversation with the customer asking assistance for his DVD drive not playing because we were not getting anywhere at all. I have some handling time to control so I couldn’t stay too long just looking up the records for his Dell service tag. So here’s how our conversation went
Me : Thank you for calling Dell. How may I help you today?
Customer : Aaron’s gave me this number to call. It’s about my DVD disc you know.
Me : Can you explain further? Are you asking about the status of the dispatch of a Vista disc?
Customer : No, it’s about my DVD disc, it’s not playing a DVD.
Me : Oh, you mean when you try putting a disc in, a DVD disc in, your optical drive isn’t playing it?
Customer : Yes yes…
Me : Don’t worry, I’ll be helping you out with that. Can I have the service tag of your computer please?
Customer : What is that?
Me : A service tag has 7 digits. Alphanumeric and it ends with one.
Customer : Where can i find that?
Me : It’s located at the back of your Dell tower.
Customer : I have a laptop.
Me : Flip your portable over and you can find a service tag or express service code.
Customer : I cant find it.
Me : The service tag should be there sir. (me agitated)
Customer : It’s not there..
Me : Okay, we have to look it up in your BIOS. I don’t know why you can’t see the service tag sticker but anyways, let’s try checking it out somewhere else. As soon as you see the Dell logo, keep tapping on F2.
Customer : F and 2?
Me : F2 sir. it’s just one key on your keyboard right above the number 2.
Customer : I can see something in a bluish greenish screen. System, Language.
Me : (wondering, what ‘language’ is doing there) Did you see the service tag information?
Customer : No.. I can’t see a service tag.
Me : You should be seeing a service tag sir. What model is your computer? Is it Inspiron, Latitude or XPS?
Customer : I don’t know. It’s a company computer.
Me : (what the heck. he doesn’t know what his computer is) Okay sir, try looking up on the top of your keyboard. There should be something in there that tells you the model of your computer. What does it say sir?
Customer : Compaq???
DANG!!! NO WONDER!!! Instead of getting totally angry, I couldn’t contain my laughter anymore. I had to put my Avaya phone on mute, laughed my heart out and then told the customer :
Me : Sorry sir but you actually reached Dell Techinical Support. You have to call Compaq for technical support.
Well that’s all. It’s been a good shift!
Posts
Haha kalouy sad niya oi. Mao jud na problema sa mga non-techies. I can see you're about to lose your grip with him but still the ending is very funny... waah
ReplyDeleteomg. what a waste of your time. Wa pa sya ka gets when you said the words Dell?
ReplyDeleteCorrect. The guy was really nice and he sounded really jumpy in the entire call.. Most of the time customers would sound really dominant but he sounded kind of freak out that he may break my chord anytime soon, which he actually did.. lol. But he was not a bad customer at all, because entirely he made me laugh. :-)
ReplyDelete